IBSA Farmaceutici

Caring innovation

Beauty & Pharma

IBSA Farmaceutici, part of the Swiss IBSA group, is a leader in the research, development, and production of pharmaceuticals and medical devices. Operating in over 80 countries, it stands out for its innovation and advanced technologies across various therapeutic areas. With a quality-driven approach, IBSA offers cutting-edge solutions that enhance global health and well-being. In the skincare sector, IBSA uses hyaluronic acid to develop highly effective products that regenerate and hydrate the skin, reducing signs of aging and improving skin quality.

Together with IBSA, Drop has developed and manages the IBSA for You platform, a B2B and B2C website that offers an intuitive user experience for doctors and patients to purchase aesthetic and medical products. For doctors, the platform enables easy ordering with dedicated pricing and fast shipping, while patients can make purchases independently with just a few clicks and receive products quickly. The management of the Merchant of Record has been particularly complex, ensuring high logistics standards, temperature-controlled storage, and specialized customer service.

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What we’ve done

(8)

Advisory & strategy
Development of B2B and B2C platform on Adobe Commerce
Selection of a temperature-controlled pharma warehouse and integration with Drop's proprietary OMS.
E-commerce management
Project management
Merchant of Records
Customer care
Custom reports for logistics, sales, and customer care

Results

+5500

Orders fulfilled in less than 3 months
-50%

Average order fulfillment time compared to the traditional method
25.000

Medical devices delivered to patients

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Cases